Frequently Asked Questions

The size range XS-2XL. Please refer to the product listing for more details.

Please refer to our detailed size guide for measurements. If you find yourself between sizes, we suggest sizing up or down according to your preference.

It depends on the design. Mostly Polyester and chiffon. Please refer to the product listing for more details.

Select our stylish clothing options, add them to your cart, and seamlessly complete your purchase by following the checkout process.

Please reach out to customer service right away at orders@soul-verve.com. Once your order is processed and set for shipment, we won't be able to accept cancellations.

If you received an incorrect or incomplete order, please contact us at orders@soul-verve.com with your order number and details of the issue. We will assist you in resolving the problem as soon as possible.

We accept credit and debit cards along with other secure payment methods.

Shipping costs vary based on factors such as the shipping method selected, the weight of the items, and your location. You can view the exact shipping charges during the checkout process when finalizing your order.

This varies based on the items, seasonality, and your location, but you will find this information during the checkout process.

Once you receive a shipping confirmation email, you can track your order via the chatbot by selecting 'Track My Order,' or you can visit the 'Track Your Order' menu on our website and enter your order number and the email address you provided.

Track your order: https://www.soul-verve.com/apps/parcelpanel

or email us at:

orders@soul-verve.com.

For assistance, you can contact us at support@soul-verve.com

You have 15 days from the date of receiving your item to request a return. Items must be in their original condition undamaged, unwashed, with all tags and packaging intact. A proof of purchase is required. Return shipping costs for non-defective items are the responsibility of the buyer.

Please note that sale items are non-returnable. Returns must be sent to the designated
return address, not the original shipping address.

Policy for Exclusive Handmade Design

Exclusive handmade designs are not eligible for return for several reasons:

These items are often customized, and their creation involves significant time, skill, and effort. Unlike mass-produced products, a return of handmade items represents a greater loss to the seller due to the personalized nature and the labor-intensive process involved.

Damages and issues 

For wrong or defective items, please report the issue to Soul Verve immediately upon receipt or within 3 days, including photos of the product and proof of purchase (such as an order confirmation or receipt). Contact us at support@soul-verve.com. Soul Verve reserves the right to investigate and thoroughly analyze the defect, which may involve sending the defective merchandise to Soul Verve before making a final decision. A pre-paid shipping label will be provided, and the item must be returned within 7 days. Failure to return the item within this time frame will result in disqualification of the return.

You can contact support at support@soul-verve.com

For order contact at  orders@soul-verve.com.

Or by calling 954-526-1933. 

What are your customer service hours? 

Our service hours are from 10 AM to 4 PM EST. If we are unavailable, we will respond to you as soon as possible.